SOPRA STERIA IS HIRING FOR SERVICE DESK JUNIOR ENGINEER

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SOPRA STERIA: SERVICE DESK JUNIOR ENGINEER

Eligibility:

  • Any Stream Graduate
  • Willing to work from the office
  • Open to 24*7 environment

Mandatory Skills:

  • Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
  • Excellent communication skills (written & verbal)
  • Knowledge of ITIL framework and practices.
  • Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Categorize and record reported queries and provide solutions.
  • Monitor issues from start till resolution.
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.

Apply through the link here: CLICK HERE

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