LTI MINDTREE: CLOUD & INFRA MANAGEMENT
Eligibility:
- Experienced in working with international service desk with inbound call taking roles
- Handling all the Inbound calls & tickets in GSD
- Handling Basic L1 level queries for the users
- Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX.
- Diagnose and quickly resolve a wide range of Windows applications issues
- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Apply through the link here: CLICK HERE
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