DXC TECHNOLOGIES IS HIRING

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DXC: IT SERVICE DESK 

Eligibility:

  • Conduct Quality evaluations for support staff based on predefined Quality assessment form/template.
  • Evaluate different parameters such as Customer Service, Technical and Process compliance.
  • Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, Process compliance.
  • Provide coaching and feedback on all quality parameters to all level 1 engineers
  • Communicate process changes to all employees in the business
  • Min. Qualification : Graduate in any stream
  • Certifications Required: ITIL preferred
  • Job Level : 4.1
  • Excellent written & spoken communication skills required

Apply through the link here: CLICK HERE

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