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CGI is Hiring

CGI Is Hiring Service Desk Technical Analyst




CGI : Service Desk Technical Analyst
Qualification: Any UG/PG degree.

Skills:

  • Communication (Oral/Written)
  • Customer Service & Support
  • Problem Solving/Decision Making
  • Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
  • Knowledge on how to use computer and basic awareness of Microsoft tools like word, excel etc.
  • Willingness to work in a 24/7 environment on rotational shifts.
  • Ability to think clearly, analyse the problem and take necessary steps to fix the issue

Duties and Responsibilities:

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information, changes and updates.
  • Adhere to work schedules, attendance and leave policies.

Apply through this link: CLICK HERE

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